Shipping & Returns Policy
Effective Date: March 9, 2026
This Shipping and Returns Policy outlines how Mammas Food handles order delivery and returns.
Shipping Policy
Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
Processing times may vary depending on product availability and order volume.
Delivery Time
Delivery timelines typically range between:
3–7 business days, depending on the delivery location.
Delivery delays may occur due to logistics issues, holidays, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before payment confirmation.
Order Tracking
Once your order has been shipped, tracking details will be sent to the customer’s registered email address.
In some cases, tracking updates may also be shared via SMS or WhatsApp when available.
Customers can use the tracking details to monitor the delivery status of their order.
Returns Policy
Due to the nature of food products, returns are generally not accepted once the product has been delivered.
However, we may provide replacement or support under the following conditions:
- The product received is damaged
- The wrong product was delivered
- The product is spoiled or defective at the time of delivery
Reporting an Issue
Customers must report any issue within 24 hours of delivery.
Please provide the following details when contacting us:
- Order number
- Photos of the product
- Description of the issue
Refunds or Replacements
After verification, we may offer:
- Product replacement, or
- Refund to the original payment method
The final resolution will be determined by Mammas Food after reviewing the claim.